Trust and Safety

Basic guidance to Travelers on Travenup websites and applications:

  • Do not deposit in advance before checking for the advertised content on social media and real customers​.
     

  • Pay attention to the miraculous offers, well below the price of what you want. Pay particular attention to the very low prices.​
     

  • Report by email in case of suspicion to support@travenup.com​
     

  • Before closing a deal, always ask: the full name, place where you live or work, and do a search on the internet, particularly on social networks and travel sites.​
     

  • If there is a meeting point in the ad, look for a public place that offers a safe environment and let other people know. If possible, go accompanied.​
     

  • After you register at login, Travenup never asks for email, bank accounts, credit card, or confirmation codes from our personal. Anything suspect, report anything suspicious via email support@travenup.com

Basic guidance for MyLoFriends on Travenup websites and applications:

  • Find out whom you're doing business with, ask all the details before meeting the other person, such as where they live or work, and do extensive research on the Internet​
     

  • Attention to false vouchers, especially with e-mails with fake vouchers from third party websites and applications like WhatsApp, Messenger, and Telegram.
     

  • Attention to the payment methods, in case of bank transfer and deposit in ATM, wait for the time necessary for the amount to be effectively verified in your bank statement​
     

  • Use public and busy places to make the meeting point, where it can offer a safe environment for you and your travelers​
     

  • After you register at login, Travenup never asks for email, bank accounts, credit card, or confirmation codes from our personal. Anything suspect, please report it via email support@travenup.com

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